Privacy Policy

1. Who we are

Tier 1 Care (ABN: 94 602 969 933) provides NDIS-funded disability support services in the Newcastle area, NSW. This Privacy Policy explains how we collect, hold, use, and disclose personal information, including health information, in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and relevant NDIS regulations.Contact us:

• Email: wecare@tier1care.com.au
• Phone: 1300 404 294
• Postal: PO Box 0886, Ingleburn NSW 1980

2. Personal information we collect

We collect information necessary to provide safe, person-centred supports. This may include:

• Name, date of birth, and contact details
• Emergency contact information
• NDIS number and support plan details
• Health and clinical information relevant to support delivery
• Communication preferences and support needs
• Service delivery notes, incidents, and internal records
• Payment and invoicing information

We only collect information required for the delivery of our services and related NDIS obligations.

3. How we collect personal information

We usually collect information:

• Directly from you or your authorised representative
• During face-to-face meetings, by telephone, email, or other written correspondence

With your consent, we may also collect information from third parties, such as health professionals, previous service providers, or government agencies (including the NDIA), where permitted or required by law. If information is collected from a third party, we take reasonable steps to inform you unless not required by law.

4. Why we collect, hold and use personal information

We collect, hold, and use personal information to:

• Deliver and coordinate NDIS supports and services
• Manage service agreements and day-to-day operations
• Meet legal and regulatory obligations under the NDIS framework
• Communicate with you, your representatives, and other relevant parties
• Maintain accurate records and improve the quality and safety of our supports
• Process payments and manage accounts

We may also use personal information for directly related secondary purposes, such as internal staff training, quality assurance, or auditing, unless you tell us not to. We will not use or disclose your personal information for any other purpose without your consent or legal authority.

5. Disclosure of personal information

We may disclose information to:

• Subcontracted service providers
• Medical practitioners and hospitals
• The NDIS or NDIA
• Government agencies as required by law
• Insurers and emergency services
• Other persons authorised by you

All personal information is stored on Australian-based servers provided by third-party cloud providers (e.g., Google Drive, Microsoft OneDrive), which comply with Australian data protection standards. We do not store or disclose personal information overseas.